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Privacy Policy

Last updated: October 30, 2026

SOLVAITE ("we", "us", or "our") operates this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information that you provide directly to us when you:

• Make a purchase (name, email address, shipping address, payment information)
• Subscribe to our newsletter (email address)
• Contact us (name, email, message content)
• Leave a product review (name, review text, photos)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location (country level)
• Browser type and version
• Pages visited, time spent on pages, and referral source
• Device type and screen resolution

We use cookies and similar tracking technologies. See our Cookie Policy for details.

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent; you can unsubscribe at any time)
• Improve our website, products, and services
• Prevent fraud and ensure security

Payment Processing

We use Stripe and PayPal to process payments. We never see, store, or have access to your full credit card number. Payment data is handled directly by these processors under their own privacy policies.

Sharing Your Information

We do not sell your personal information. We may share data with:

• Payment processors (Stripe, PayPal) to complete transactions
• Shipping carriers to deliver your order
• Analytics services (Google Analytics, Meta Pixel) to understand website usage
• Email service providers to send transactional and marketing emails

Data Retention

We retain order data for as long as necessary to fulfill our legal and business obligations (typically 7 years for tax purposes). You can request deletion of your account data at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top.

Contact Us

If you have questions about this Privacy Policy, contact us at hello@solvaite.com.